Refund policy

1. Non-Acceptance of Refund Requests

Refunds or returns will NOT be accepted for the following:

  • Orders placed by mistake
  • Change of mind after order confirmation
  • Incorrect selection of product, variant, or bundle by the customer

All customers are encouraged to carefully review their orders before completing the purchase.

2. Accepted Reasons for Refund / Return

Refunds or returns may be processed under the following conditions:

  • Damaged or defective items upon delivery
  • Incorrect item received
  • Missing items from the order

Requests must be reported within 48 hours upon receipt of the order.

3. Standard Refund & Return Process

Step 1: Submit Request

  • Contact our Customer Support Team via email or official social media channels
  • Provide the following:
    • Order Number
    • Complete Name
    • Clear photos/videos of the item and packaging
    • Description of the concern

Step 2: Validation

  • Our team will review and validate the request within 1–3 business days
  • Additional information may be requested if needed

Step 3: Approval & Return Instructions

  • Once approved, instructions for return (if applicable) will be provided
  • Items must be returned in original packaging with complete inclusions

Step 4: Return of Item

  • Customer must ship the item back within the given timeframe
  • Tracking details must be shared with our team

Step 5: Refund Processing

  • Upon receipt and inspection of the returned item, refund will be processed
  • Refund will be issued via the original mode of payment or via bank transfer

4. Refund Processing Time

  • Bank transfers may take 3–7 business days depending on the bank
  • Processing time may vary due to third-party payment validation

5. Important Notes

  • Items must be unused and in good condition unless reported as defective
  • Love KDerma reserves the right to decline requests that do not meet the policy guidelines
  • Shipping fees are non-refundable unless the return is due to an error on our end

For any concerns, please contact our support team. Thank you for your understanding and continued support.

Amazing Products PH Team